What measures are WOW Skin Science taking to protect customers from COVID-19?
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, WOW Skin Science is constantly monitoring the situation (and any official advice issued in connection with the same) and WOW Skin Science is taking sensible measures to protect customers and staff. We suggest you review the WHO website for the latest advice in this regard.
Specifically, in respect of the threat of COVID-19, additional measures implemented by WOW Skin Science currently include the following:
All WOW Skin Science employees have received additional education and training on hand hygiene and we have deployed additional hand sanitizers throughout all workplaces. We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough, In addition, we are taking extra precautions on reducing any touch and transmission points throughout all WOW Skin Science premises and workplaces.
COVID-19 Delivery Measures
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.
What actions have you taken to protect your staff?
The safety and wellbeing of both colleagues and customers is our absolute priority. WOW Skin Science has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforces since mid-Jan this year. WOW Skin Science has also been at the forefront of implementing work for home policies, with 90% of our office-based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.
How do I register?
You'll need to register before you can place an order with WOW Skin Science.
As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action.
Are my personal details safe if I create an account?
You can rest assured that shopping withWOW Skin Science is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
Don't worry, if you visit our log-in page and select 'Forgotten your password? ' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
The item I ordered is out of stock. Why is it on the website?
All items ordered with WOW Skin Science depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay if so we’ll get in touch to let you know.
How do I place an order?
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click 'Add to Cart'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order.
Otherwise, you'll need to enter the details manually. Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.
Can I make changes to my bag?
Yes, click on the 'My Cart' icon at the top of the page and you’ll be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.
Payment And Discounts
How can I pay for my order?
We offer a variety of online payment methods to ensure our customers can place orders with ease.
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
I have a payment problem on my order. What should I do?
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click on the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).
Why can I see a transaction pending in my PayPal account?
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorized to be taken.
Will I be charged Sales Tax?
All prices shown on the website are exclusive of Sales Tax. We reserve the right, however, to change prices at any time without notice to you.
If your delivery address is within New Jersey, California, Missouri, or Illinois, Sales Tax, where applicable, will be added to your order at checkout.
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.